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Business Etiquette & Protocol Training


American Business Etiquette
Inter-cultural Protocol
The Next Generation
Training Topics



American Business Etiquette

The importance of Business Etiquette Training...

Think business etiquette is only for "someone else"? You spend years preparing for a career that can be compromised in a few moments with improper behavior.

Ensure that your sales force and customer service teams are adept in the vital business manners and behaviors that will set them apart from your competition.

Make sure that your team is perfectly comfortable and represents your company well in all business and networking situations.



Inter-cultural Protocol

Inter-cultural training is not just for your traveling team members. Your entire team deals with people from different cultures right here at home. Protocol training includes the inter-cultural training required to successfully conduct global business - in other countries and visiting VIPs to our country.

Our business etiquette and protocol training programs are customized to suit you and your industry. Executive level training is equally important to the success of the company and the individual executive's success.

Our curriculum is offered as classroom training - or - as a web based Virtual Training. Our trainers are all Certified Etiquette and Protocol Trainers.


The Next Generation

Stargate offers a highly specialized program for the next generation of our workforce and leaders.

Imagine that you hire a new employee and can focus on teaching them their job instead of the appropriate manners they should have come with!

If you interview several recent graduates of equal academic backgrounds and little work experience, however, one of them has completed course work in business etiquette. Of course, you would want to select the one who can work with ease and confidence among other workers and customers.

This program is tailored especially to prepare teens and college grads to go into the workforce with the business skills they will need. Please contact us about our "Next Generation" program for your new hires, new graduates, or if you are an organization that wants to offer this to your teens and "twenty somethings".



Training Topics

Module 1 - General Etiquette

  • Dining - table sets & skills
  • Forms and Titles of Address
  • Greetings / Introductions
  • Thank You Notes
Module 2 - Business Etiquette

  • Returning Calls
  • Greetings / Introductions
  • Emails
  • Mobile Phones
Module 3 - Customer Service

  • Telephone Etiquette
  • Handling Difficult People / Situations
  • Awesome Customer Service
Module 4 - Connecting / Networking Receptions

  • How to Dress
  • Conversation Starters
  • The Art of Mingling
  • Working a Special Event
Module 5 - Client Meetings & Presentations

  • Sales Presentation Protocol
  • Sales Call (In Person) Etiquette
  • Presentation Preparation
  • Dining with Customers
  • Entertaining Customers
Module 6 - International Protocol

  • Meetings
  • Gestures
  • Attire
  • Flags - Placement and Presentation
  • Country Briefs & Visitor Assistance
Module 7 - Gifts & Gift Giving

  • Which Situations are / Are Not Appropriate to Give Gifts
  • What to Give / What Not to Give
  • When Should You Present a Gift
  • How to Give Gifts
  • How to Receive or Decline a Gift
Module 8 - Meetings & Events

  • General Best Practices
  • International Best Practices
Module 9 - Trade Shows

  • Sales Training
  • Software to use
  • How to do exhibits
  • Giveaways
  • Videos
  • General Best Practices
  • International Best Practices
  • Shipping
  • Customs