Frequently Asked Questions
Meeting FAQs
Q.
We don't have an in-house meeting planning department and my boss just
assigned the national sales meeting to me - in addition to my regular duties.
I'm overwhelmed and could use help. But, if I hire Stargate, won't my boss
think I can't handle my job?
A.
Quite the contrary! Our job is to make you look good. When you hire Stargate,
it's as good as having your own in-house planning department - you benefit from
our resources, expertise, systems and processes. Our job is to relieve you of
the pressure, details, responsibility and accountability of planning the sales
meeting and free you to concentrate on everything else you have to do.
You get to keep the fun part - and you get the credit. Your boss will be
impressed with your organizational leadership and commitment to get the job
done right.
Q.
I only need help planning certain elements of my meeting. Can I pick and choose
from your services?
A. Absolutely! Although we offer a full range of services, you can select
whatever makes sense for you. We customize our services to fit your needs.
We invite you to tap into our resources, experience and expertise.
If you don't want to do it, we're happy to.
Q.
There is little extra room in my budget. I need your help - Can I afford it?
A. Without even knowing what your budget is - the answer is yes!
Staying within a budget is easy because of our experience and contacts within
the industry. Minding your budget is easy because our expertise saves you from
making costly mistakes.
The challenge, however, is to come in under budget or to find other revenue
sources for you. We excel at that. It's easy when you know how … and we do!
Q.
What are the benefits of hiring a professional meeting management firm?
A. When you hire us you get a team of professionals - an executive project manager
and a fully trained staff. We know the industry - we know the questions to ask
and the pitfalls to avoid. We use our meeting skills and industry knowledge
to uncover hidden costs and liabilities.
We save you time and money.
We help you produce a meaningful event within your budget. We allow you to
commit as much or as little of your time as you want. We work closely with you
and your team, lending our years of experience and knowledge to create the meeting
or event you envisioned.
Our job is to make your job easier.
Q.
What do you mean by Outsourcing?
A. Shrewd use of resources! Outsourcing to a professional meeting management
company is a win-win situation for you. Outsourcing saves time and money.
You could hire more employees - but then you're adding related costs such as
workman's comp, health insurance, disability insurance, etc. Or you could
outsource!
You can try and do it all. Or you can manage your internal manpower resources,
stay on track with your core business responsibilities while maintaining the
timeline and success of your meeting. You can outsource.
Q.
What are your fees?
A. Depends! First we assess your needs. Then we work with you to ensure cost
effective solution. We help you calculate the most effective use of our
services. There is no fee, for example, to have us negotiate with hotels for
you - we are compensated by the hotels. There is a reasonable fee for our
management services. But when you work with Stargate, we often apply a portion
or our commissions to help offset your management fees.
Business Cards FAQs
Q.
Who creates the web site for ordering?
A.
We do. Our team works closely with you to customize the site for your company's
organizational structure and needs.
Q.
How long will it take to get my order?
A.
When orders are placed by 12 noon PT on the cut-off day, your cards and
stationery will leave our facility within 48 hours. Shipping times will vary.
Rush orders ship in 24 hours (when the order arrives by noon). In special situations, orders can be printed and shipped the same day.
Q.
How do you manage quality control?
A.
As corporate identity partners, quality is what we sell. We build it into
everything we do. It's why every business card goes through 43 processes before it
leaves our plant. We hold each department and each employee accountable for quality.
For three decades, we've worked to find better ways of doing the things we do.
As a result, our quality and consistency are second to none.
On-Line Procurement FAQs
Q.
Are minimums required for orders?
A.
Sometimes - it depends on the products selected.
Q.
What products can we list on our company estore?
A.
Almost anything that your emloyees or franchisees will be interested in
purchasing. We will help you decide on the most popular items.
Q.
Can we list documents on our company estore?
A.
Sure. We'll discuss your ideas and help you select the most appropriate
documents - usually .pdf files.
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